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Here at Custom Ts Plus, we get hundreds of questions a day from customers just like you! Here are some of the most frequently asked questions. If your question isn't answered in this section, please contact us and we'll be glad to answer any questions or concerns you may have.
What is the quality of the t-shirts like?
Our garments and print quality are of the highest standards. All of our garments are supplied by well known brands like Hanes, Gildan, and Fruit of the Loom. All of our products are printed digitally with unsurpassed detail and wash-ability.
What are the benefits of printing digitally?
- Unlimited number of colors
- We print directly on cotton t-shirts.
- Allows your garment to breathe.
- We do not use transfers.
- We use biodegradable vegetable based dyes.
- Photo quality prints!
What method of payment do you take?
At the moment, the only payment method we offer is PayPal. The reason is that they accept all credit and debit cards, and they offer the most secure method of payment. Please note: you do not need to be registered with PayPal to make a payment.
When will I receive my order?
For apparel and other items, standard delivery within the contiguous 48 United States is 10 days, and rush orders are delivered in 5 days, from the time you place your order to the time it arrives at your door! Email us to inquire about super-rush if you need it even faster, or about delivery times to Alaska, Hawaii, and Canada.
What is your return policy?
Since every situation is different, please contact us if you're dissatisfied with your order for any reason. Generally, if there is something wrong with your order, then we'll work to correct and replace your order, or issue a refund if you let us know within 15 days of receiving your order.
Why does the shirt I got look different than what was on the website?
Due to differences in how an image is displayed on a monitor, and the actual printed image, there may be slight color variations between those items shown on the website and those on the finished articles.
Do you offer organic or eco friendly products?
The only printing process we use is digital. Unlike silk-screening, this process uses no harmful chemicals or inks. Unlike other "organic" shirts, our organic cotton shirts are 100% green since they are printed digitally.
How do I care for my garment?
Wash inside out with cold water, hang dry, and iron inside out. As with anything else, the better you take care of your garment, the longer it will last.
